Technical Customer Support

Full Time
Posted 1 month ago

Job Overview and Responsibilities

  • Act as the initial point of contact to resolve technical issues for all computers and software deployed at client sites.
  • Actively update and inspect all softwares and hardware deployed at client sites.
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware and software issues.
  • Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.

Qualifications and Requirement

  • BS degree in Information Technology, Computer Science or relevant field.
  • Hands-on experience with Windows OS environments.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Professional and essential communication skills in English and any Kannada/Hindi language is required when communicating with customers and clients.

Job Features

Job CategoryTechnical Support

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